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Versa - won’t turn on and hot

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‎07-06-2021 16:27 - last edited on ‎07-06-2021 18:20 by Fitbit Moderator

‎07-06-2021 16:27 - last edited on ‎07-06-2021 18:20 by Fitbit Moderator

Hi there- my Versa was fine this morning- took it off the charger and it was working as usual.  About three this afternoon it went completely dark and now won’t charge.  Tried a reset and all I get is a blank blue screen.  It also is hot to the touch. Is it gone forever? 😟

 

Moderator edit: updated subject for clarity

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‎07-06-2021 18:19

‎07-06-2021 18:19

Welcome to the Fitbit Community, @KristaH73.

 

Thank you for trying to resolve the issue with your Fitbit Versa before contacting us.

 

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