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Versa won’t turn on and is missing a charging contact

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‎04-07-2020 23:58 - last edited on ‎04-10-2020 13:22 by

‎04-07-2020 23:58 - last edited on ‎04-10-2020 13:22 by

i went swimming in a lake a little back and i hadn’t my versa with me and it is water proof on the back one of the four rectangle things is missing! it chargers but won’t turn on what do i do! i tried resetting it by pressing all three buttons and not it won’t even turn on

 

 

Moderator edit: subject for clarity

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‎04-10-2020 13:21

‎04-10-2020 13:21

Welcome to the Fitbit Community, @harmonyb34. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing that your Fitbit Versa won't turn on and is missing one of the charging contacts on the back. I understand how you are feeling and I am here to help. I would like to confirm that your watch is swimproof in a lake, pool, or ocean (up to 50 meters). I appreciate your efforts to resolve this, you can confirm the complete troubleshooting instructions in this help article: Why isn't my Fitbit device's battery charging?

 

I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

 

I'll be around if you have any additional questions. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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