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Versa won't turn on and is very hot while charging it

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‎12-13-2018 20:22 - last edited on ‎12-17-2018 10:36 by Moderator Alum

‎12-13-2018 20:22 - last edited on ‎12-17-2018 10:36 by Moderator Alum

Ok here it goes my versa was almost dead the other morning before I went to work so I plug it in to charge. Then i went and got other things done, came back to my versa hot as can be and not turning on.  I dont know what happened or even how to fix it.  I just want my fitbit versa back. Please help me figure it out 

 

 

Moderator edit: Subject for clarity 

Best Answer
27 REPLIES 27

‎08-06-2020 21:34

In response to lenny4d

‎08-06-2020 21:34

Had same issue with battery over heating and fit versa never worked after that.  Contacted Fitbit but no help.hate to purchase another if the life spam is so short, I saved for this and am disappointed. 

Best Answer

‎08-07-2020 00:01 - last edited on ‎08-09-2020 20:39 by

In response to Mapoo

‎08-07-2020 00:01 - last edited on ‎08-09-2020 20:39 by

Try contacting them again. I am out of warranty but they are replacing my
Versa.
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Moderator edit: personal info removed

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0 Votes

‎08-07-2020 02:13

In response to SunsetRunner

‎08-07-2020 02:13

Not sure who I would contact.  I no longer have a receipt but know it's past the warranty period.  For the cost of the Fit Bit Versa, this was very frustrating.  If I can figure who to contact, I'll get in touch with them.  Thanks for your reply.

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0 Votes

‎08-07-2020 03:43

In response to billgill

‎08-07-2020 03:43

my battery also stop keep a charge for no longer than 10 hours 3 days ago. Strange. 

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0 Votes

‎08-07-2020 10:35 - last edited on ‎08-09-2020 20:39 by

In response to babgm

‎08-07-2020 10:35 - last edited on ‎08-09-2020 20:39 by

Contact customer service. I did not have to provide a receipt. I just told
them it is out of warranty. They will also ask where and maybe when you
bought it. Good luck. I suspect mine was replaced because it was a fire
hazard and thus, potential liability for them.
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Moderator edit: personal info removed

Best Answer

‎08-08-2020 01:05

In response to SunsetRunner

‎08-08-2020 01:05

Thank you Sent from my Verizon, Samsung Galaxy smartphone
Best Answer

‎08-09-2020 14:15

In response to SunsetRunner

‎08-09-2020 14:15

Elizbit, I decided it was worth the effort to contact FitBit directly & see if I'd have the same luck as you.  Spoke with the "Chat" line today & due to the overheating issue & other problems with my Versa 2.  After verifying my account, they are extending the warranty to cover it.  They have sent me the return info & label for the FitBit unit & charger. Once they get it all back they'll send a replacement. Keeping my fingers crossed.  Thanks again.

Best Answer

‎08-09-2020 23:57 - last edited on ‎01-14-2021 18:56 by

In response to babgm

‎08-09-2020 23:57 - last edited on ‎01-14-2021 18:56 by

I’m so happy for you. I’m getting my replacement FitBit tomorrow. It has
taken a while, but I’ll be so happy to get my new one.
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Moderator edit: personal info removed

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