Versa won't turn on and it will not charge

[Rach9112]

My versa died completely while I was out shopping 2 days ago, when I got back home I placed it on the charger and its been on it for 2 days and I has not charged at all. I have tried charging from computers, and different wall outlets. I'm very upset!

Moderator edit: updated subject for clarity

[HudaL]

Worked brilliantly thank you!! 

[MrsUncleKen]

I'm having the same problem. How can you reset if it is dead? Please help.

[Mpack]

Thank you I was thinking I was gonna have to throw it away. The reset worked perfectly!😊

[jmeyer11]

The Factory reset worked.  Thank you so much Nelly !!!!

[JuanJoFitbit]

@jmeyer11, thank you for participating in our Fitbit forums. I'm so glad to hear that you are back on track with your Fitbit Versa. Thank you for posting the update here.

Don't hesitate to get back if more assistance is needed.

See you around.

[cn51ecda]

This affects me too. I have done everything on the device page. what now?

My Versa is flat and will not charge. I have repeatedly followed all the different instructions on here with no joy. Occasionally I will get 0%  message on the screen. it is not the charger as I bought a replacement. I am bitterly disappointed.

Moderator edit: merged reply

[beeswing23]

This worked for me. Thank you!!!!

[JuanJoFitbit]

@cn51ecda Thank you for joining us in this thread and our Fitbit forums. I totally understand how you feel about this issue and thank you for trying the recommended steps. Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

@beeswing23 Thank you for participating in our Fitbit forums. I'm glad to hear that your managed the get the issue resolved. Thank you for posting the update here.

See you both later.

[MrsUncleKen]

I had to buy a new one. No fix for me.

The reset never worked for me and I had to buy a new fitbit.

Moderator edit: merged reply

[Foxyfoxpurr]

Mine did the same thing too. I don't have warranty but what can Fitbit do to help me fix my watch? Did you get yours working again? If so please share. I feel lost without my fitbit 

[Adeaust]

After contacting customer support and going through all the steps with them, it was decided that it was garbage. I was out of warranty but offered a percentage off a new one. 

[MrsUncleKen]

No fix was available. I was offered a percentage off but was able to find it somewhere else with a better price. I didn't want to go without my fibit too, and just had to buy another. 

[Samspecmom]

No, there is no change with my Versa. Fitbit does not have a repair/service department and offered me a 35% off code for items that they don't repair. My daughter has a 3 year old Galaxy watch that is worked flawlessly under rough conditions. I decided why should I purchase a product that is not supported by the manufacturing company. I bought a Samsung Galaxy 2 watch, so I would not be throwing my hard into the landfill within a year or two. I love my Galaxy 2 Watch.Sent from my T-Mobile 4G LTE Device

[Foxyfoxpurr]

Ohhhh. I have only had mine for 2 years. It sucks to let go.

I know how u feel. Even tho they are not human they never make u feel alone. U share ur goals and accomplishments and well, ur everything. They are like ur new best friend. I'm lost without mine.

I'm so sorry about that. I too have called so many times to Fitbit that they are sick of me. I have had my watch for 2 yrs and know it just dies.

Moderator edit: merged replies

[loraines39]

Thanks so much!  My Fitbit Versa 3 now works again!

[zerai]

I have a Versa (just over 2 years old) that will not charge or turn on.  I have tried all the reset procedures listed in this thread, the three-button reset, the pin on the back and three-button reset, the two-button reset, cleaning pins and back of watch, trying different chargers -- nothing has helped.  My daughter had an Inspire that died just one month after warranty expired -- nothing would bring it back to life, so Fitbit sent a replacement.  The replacement was dead on arrival and nothing would fix it either, so sent it back and took the discount on a new Fitbit (she got a Charge 3 --  we'll see how long it lasts).  For the cost of these trackers, the aggravation of having them die in such a short time and the cost of having to replace them so often (even with a discount) just isn't worth it.  Fitbit needs to step up and admit there are issues with their products and stand behind them for longer (and fix the issues to begin with).  Unless Fitbit will replace my Versa, I'm changing brands.  And if my daughter's Charge 3 goes, that's it, we'll be done with Fitbit.  It's a shame because when they ARE working, they're great trackers.

[loraines39]

I found holding the on button for five or six seconds brought mine back to
life, so I have no idea how to help you if that didn’t work. Sorry. --
Loraine Smith