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Versa won’t turn on at all nor take a charge

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‎08-20-2019 18:16 - last edited on ‎08-21-2019 07:55 by Fitbit Moderator

‎08-20-2019 18:16 - last edited on ‎08-21-2019 07:55 by Fitbit Moderator

During the night my Fitbit turned off and now it won’t turn on or charge at all. I’ve had the Fitbit on the charger for over 12 hours and have tried pressing and holding buttons for several minutes but nothing has happened. Has this happened to anyone else?

 

 

Moderator edit: updated subject for clarity

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‎08-21-2019 01:30

‎08-21-2019 01:30

Hi @amandaaviles  I have flagged a moderator to come and help you

Community Council Member

Helen | Western Australia

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‎08-21-2019 07:55

In response to NellyG

‎08-21-2019 07:55

@amandaaviles welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't turn on or take a charge even though you have restarted it before contacting our forums.

 

Please try the troubleshooting steps that are listed in this help article. This article contains the restart process but you can skip it and proceed with the rest. After these steps, charge your watch for 2-3 hours and see if it comes back to life.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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