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Versa won’t turn on, blue tinted display

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‎12-14-2020 14:34 - last edited on ‎12-14-2020 17:13 by Fitbit Moderator

‎12-14-2020 14:34 - last edited on ‎12-14-2020 17:13 by Fitbit Moderator

Fitbit versa has suddenly got a blue tinted screen but is unresponsive.

 

Moderator Edit: Clarified subject

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‎12-14-2020 17:13

‎12-14-2020 17:13

Hi @Patriciamul, welcome to the Community Forums.

 

Thanks for bringing this to our attention. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Looking forward to your reply.

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‎12-14-2020 22:37

In response to RicardoFitbit

‎12-14-2020 22:37

Hi,

The green light flashes at the back but nothing only a blue tinted screen appears. Have tried trouble shooting but nothing appears.

Thanks,
Patricia.
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‎12-15-2020 15:26

In response to Patriciamul

‎12-15-2020 15:26

Your reply is appreciated @Patriciamul.

 

Based on the information that was shared with me, it seems that the issue is not with the battery of your Versa but the display, this is the reason why the blue tinted screen appears. That said, please try our factory reset procedure following the next steps and let me know how it goes:

 

  1. On the device, hold all three buttons for about 10 to 12 seconds. 
  2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
  3. When the device vibrates, release all buttons. 
  4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
  5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

 

Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

 

Let me know if further assistance is needed and if you have any additional questions.

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