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Versa won't turn on, but green light is on.

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‎05-07-2020 09:24 - last edited on ‎05-08-2020 15:42 by

‎05-07-2020 09:24 - last edited on ‎05-08-2020 15:42 by

please help, my versa will not. It purchased on Nov 7, 2019

 

 

Moderator edit: subject for clarity

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‎05-08-2020 15:41

‎05-08-2020 15:41

Welcome to the Fitbit Community, @BridgetNicole.

 

I appreciate your participation in the Forums and sharing that your Fitbit Versa won't turn on. Thank you for your efforts to resolve it, I appreciate the additional details and I am here to help.

 

I recommend following the complete troubleshooting steps including a restart from this help article: Why isn't my Fitbit device's battery charging?

 

You may also try switching to a Fitbit clock face if you're using a third party clock face: How do I change the clock face on my Fitbit device? 

 

Keep me posted on the outcome. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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