I just got a Versa as a birthday present from my Grandmother, no receipt. Didn't think that should be an issue with a new device. I went to charge it up and start using it today, and the screen blinked for a second, then nothing. I then tried a factory reset as talked about in the forums, screen was on for a second and vibrated, then still nothing. I have a Charge 2 that has worked fine for me till this summer when it stopped reading my heart rate. I was hoping to upgrade on my birthday and now I have something that doesn't work at all! I'm also shocked that you can't email someone for help, you have to contact through Twitter?! That is ridiculous! I'm not setting up a Twitter account to contact customer service when I should be able to do so though my Fitbit account. 🙄 There is live chat, but it's taking forever to get a person to pop on and help, and I can't wait by my phone looking at my screen all day. I didn't know customer service for Fitbit was this bad. Any help would be greatly appreciated.
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