help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa won't turn on/charge/0% battery

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-05-2019 00:21

‎07-05-2019 00:21

Hi,

I need help, please. My fitbit won't charge. The screen is black. The green light on the back is off. I have tried pressing all buttons and nothing. The app on my phone says the battery level is medium. I tried to change the clock face but the app can't connect to my phone

.Can anyone help? I have tried cleaning the connections as shown by fitbit and nothing.

 

Thanks

Best Answer
Labels:
5 REPLIES 5

‎07-06-2019 09:26

‎07-06-2019 09:26

@Stanlea it's great to see you in our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't turn on even though you have tried all the recommended troubleshooting steps.

 

Since the issue persists, I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

 

Let me know if you have any questions! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer

‎07-26-2019 12:20

‎07-26-2019 12:20

I am having the exact same problem. My Versa and the charger have both been replaced and I'm still having this problem. This is very frustrating.

Best Answer

‎07-26-2019 13:36

In response to sbeschler

‎07-26-2019 13:36

I received a new charger today and now it is working. I appreciate Fitbit's polite customer service, but it has left me with a very poor opinion of the quality of their products.

Sent from Yahoo Mail on Android
Best Answer
0 Votes

‎09-13-2019 12:35

‎09-13-2019 12:35

I have same issue today. 

Working great since I bought my Versa in April-2019

At 11:58am today was last Sync.  Now RESETS show Battery Level 0%, and on charger there is NO Sign of life -or- charging   :[

 

Please tell me how to get this device working. My fitness program is now depending on it ; - )

 

Respectfully,

 

Edward Hooks

Castle Rock, CO

303-351-1774

efhooks@hotmail.com

Best Answer

‎04-23-2020 10:22

‎04-23-2020 10:22

I am going thru the same thing..went thru 30 mins of support and came to the same conclusion that I said in the begging of the support...it needs to be worked on..

 

WELL good luck on that...if you believe it..they DONT repair anything...they only replace...so your $180 watch, after 365 days.is WORTHLESS...and cant be fixed...

 

Nice right

 

K

Best Answer