Versa won’t turn on even after factory reset.

[akmalmnrosli]

Hello, I’m having problem with my Versa. The screen went black and not turning on even after I charged and did the ‘ 3 button press’.

Anything else that I can do ? Appreciate any help from fellow community. Thank you. 

[agnieszka.bursk]

My battery started running out fast so  and I've noticed little solid green light even when its turn off. So I did factory reset as it was advised by official chat. Its fully charged and it doesnt want to turn back again, still black. I'm out of warranty. So shocked

[mdsdds2009]

Mine did the same, did you get any help at all to how to fix?

[CoffeeFreak]

My replacement wasn't working after a couple of months customer service told me to send it back to them and they would send me a replacement.  I sent it back over 3 weeks ago and they still haven't received it.  I'm very frustrated with Fitbit and not likely to purchase their products again.

[mdsdds2009]

WOW!!!!  Well i May look for something else....

[Monie_max]

Let me know if you find a good deal. I am looking at the Galaxy lineup. 👍🏻

 I am done.

Yes, they tried the usual hard reset etc...They offered a  35% discount for a new one.  This was the second one in two years. The customer service representative stated that they do not guarantee beyond a year.  Why spend another $400 on something that doesn't last longer.  I didn't fault the representative.  The company needs to take responsibility for bad products.

Moderator edit: merged replies

[CoffeeFreak]

I'm still waiting on my replacement.  I sent the malfunctioning one back over 3 weeks ago and they tell me it's not scheduled to arrive to them until later this week because the west coast fires.  After that it could take another 2 weeks or so for the replacement to arrive.  

I just started using a Dexcom CGM and the versa 2 is highly recommended to use this app for Android phones.  If this last versa 2 doesn't work out then I will look at Garmin or another brand that supports Dexcom on an Android.

[mdsdds2009]

Lol will do!

[Jaxon81]

I had to do a factory reset because it kept going to the alarm screen. Did all the steps to fix until finally trying a factory reset. Now it won’t turn on. Went to customer service, discussed all the steps, they said someone would email me about a replacement. This was a replacement I got in November of last year, they say it’s after warranty and gave me 35% off (ugh) instead of a replacement. I think the year should have started a new warranty with the Nov. replacement 

[Skaista87]

Hello,

I am having the same problem with my Fitbit Versa and have tried the troubleshooting options. 

is there anything else I can try or anyone else I can contact via email or live chat? 

[StuartR1M]

Well it looks like I am a victim of the fault with the Versa.

I bought a Versa 2 and was going to give my current Versa to my girlfriend to use as it still works perfectly. Wish I had googled it before I did it.

Selected factory reset on the menu and thats the end of that Versa. It had 80% battery when I clicked factory reset and since then it is black screen and nothing else. It does not vibrate when you put it in the charger and pressing any combination of buttons does not bring it back to life.

Having now googled it, I can see this is a common problem / design fault on this item which it appears Fitbit are convieniently ignoring. I was looking for a contact email address but that seems impossible to find these days as well.

I do not want a 25% another item voucher, I would like to have my Versa which was working perfectly before the factory reset to still be working perfectly which is a reasonable expection no?

Someone please forward this to customer service to contact me as it is just not acceptable

[StuartR1M]

Well it looks like I am a victim of the fault with the Versa.

I bought a Versa 2 and was going to give my current Versa to my girlfriend to use as it still works perfectly. Wish I had googled it before I did it.

Selected factory reset on the menu and thats the end of that Versa. It had 80% battery when I clicked factory reset and since then it is black screen and nothing else. It does not vibrate when you put it in the charger and pressing any combination of buttons does not bring it back to life.

Having now googled it, I can see this is a common problem / design fault on this item which it appears Fitbit are convieniently ignoring. I was looking for a contact email address but that seems impossible to find these days as well.

I do not want a 25% another item voucher, I would like to have my Versa which was working perfectly before the factory reset to still be working perfectly which is a reasonable expection no?

Someone please forward this to customer service to contact me as it is just not acceptable

[Monie_max]

I'm sorry to hear you are having the same problem. Try https://contact.fitbit.com 

1-877-623-4997

It didn't help me but if enough people complain...just maybe. ..

They offered me a discount that brought the watch down to the already advertised sales price.  Sad...

I couldn't leave because all my friends are still using Fitbit.  I went down a level to the Charge and it has been working great. 🤞 Hang in there. 

[StuartR1M]

Via Twitter I got a response from "Customer Dis-Service", I explained that I had just upgraded to a Versa 2 and intended to give my fully functioning Versa to my girlfriend to use until the Factory Reset function rendered my Versa a paperweight. I acknowledged that the Versa was out of warranty, however, as it was fully functioning when I did the factory reset and a quick google discovered that 1,000s of other users are in the same boat... that I felt it reasonable to replace the Versa with another reconditioned Versa.

They came back with the classic "out of warranty but as a gesture of goodwill we will give you discount on a new unit." I pointed out that I literally had just bought a new unit and wanted to utilise the old one by giving it to my girlfriend so a 25% off discount that expires in 30 days is as much use as an ashtray on a motorbike.

I have been a Fitbit customer for many years (probably about 10 years thinking about it) but no more. I will not buy anymore of their products... the customer service used to be great but now it is shocking. Indeed, a look at their score on Trustpilot confirms it... they do not give a toss about customers at all anymore.

https://uk.trustpilot.com/review/www.fitbit.com