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Versa won't turn on even after factory start

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‎07-23-2019 05:10 - last edited on ‎07-25-2019 11:45 by Fitbit Moderator

‎07-23-2019 05:10 - last edited on ‎07-25-2019 11:45 by Fitbit Moderator

My versa died.  It's fully charged.  I tried the factory start but nothing is happening.  Anyone know what to do next?

 

 

Moderator edit: updated subject for clarity

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‎07-23-2019 17:39

‎07-23-2019 17:39

I have the same problem. My versa was not reacting well to touch so i turned it off gracefully but now i am unable to start it! Even after letting charge for one day. nothing happen. I tried the 3 button reset but it is not working. Please help!!

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‎07-25-2019 11:44

In response to pi.r

‎07-25-2019 11:44

@elyssaw @pi.r I'm sorry for the late response. However, let me welcome you both to our Fitbit Community.

 

I'm happy to assist you with your Versa watches since they won't turn on even after trying the restart process.

 

I'd like you guys to try the troubleshooting steps that are listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the rest. After this, charge your watches for 2-3 hours and see if they get back to life.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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