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Versa won't turn on even after trying troubleshooting steps

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‎08-21-2021 03:31 - last edited on ‎08-21-2021 05:33 by Fitbit Moderator

‎08-21-2021 03:31 - last edited on ‎08-21-2021 05:33 by Fitbit Moderator

Hey! I tried to factory reset because my watch kept reading 3 hrs behind for 5 days even after turning off and on and trying to set it up to my app. So I factory reset it and it will still not turn on. Tried the 3 button hold, tried charging it over night then doing the 3 button hold for 3 mins again.  I have no vibration nothing screen is just black. Any suggestions?? Thanks !!

 

Moderator Edit: Clarified subject

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‎08-21-2021 05:35 - edited ‎08-28-2023 09:47

‎08-21-2021 05:35 - edited ‎08-28-2023 09:47

Hi there, @MargoTee. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. I understand where your concern is coming from. 

Since none of the steps you tried have worked, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


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