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Versa won't turn on nor take a charge

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‎09-11-2019 08:32 - last edited on ‎09-12-2019 07:37 by Fitbit Moderator

‎09-11-2019 08:32 - last edited on ‎09-12-2019 07:37 by Fitbit Moderator

I have had my Versa since Christmas 2018.  Today it just stopped working, will not turn on and will not take a charge.  I tried the troubleshooting tips and no success.  When syncing I receive a message that device is not found.  Any assistance or advise would be greatly appreciated.  Thank you!

 

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎09-11-2019 08:40

‎09-11-2019 08:40

Hi, contact Customer Support about this problem. Regards kuzibri

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‎09-12-2019 07:36

In response to SunsetRunner

‎09-12-2019 07:36

@Redbasketfarm welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't turn on nor take a charge. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I would like to know what troubleshooting steps you have tried in order to avoid providing the same information on my end.

 

In the meantime, try the troubleshooting steps that are listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the rest. After this, charge your Versa for 2-3 hours and see if it come back to life.

 

Thank you for your help @SunsetRunner.

 

I'll be around if any question arises! 😀

JuanJo | Community Moderator

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