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Versa won't turn on or charge

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‎11-26-2020 12:03 - last edited on ‎11-26-2020 12:05 by Fitbit Moderator

‎11-26-2020 12:03 - last edited on ‎11-26-2020 12:05 by Fitbit Moderator

My Versa was low this week so plugged it in to charge.  It must not have been charging as it turned off.  I plug it into the charger now and it won't charge.  How do I know if the issue is the charger or the watch?

 

 

Moderator Edit: Clarified subject

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‎11-26-2020 12:08

‎11-26-2020 12:08

Hi there @Gem1234, welcome to the Community Forums. Thanks for the details provided, I understand where your concern is coming from. I'll be glad to help you. 

 

To determine if the issue is coming from the Versa itself or charger, please follow these troubleshooting steps: Why isn't my Fitbit device's battery charging? 

 

Let me know how it goes. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎11-26-2020 12:08

‎11-26-2020 12:08

Hi there @Gem1234, welcome to the Community Forums. Thanks for the details provided, I understand where your concern is coming from. I'll be glad to help you. 

 

To determine if the issue is coming from the Versa itself or charger, please follow these troubleshooting steps: Why isn't my Fitbit device's battery charging? 

 

Let me know how it goes. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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