Versa won't turn on or charge

[Fostermom963]

 My versa was working fantastically until 731pm last night. Then Boom. Dead. No malfunctioning, fully charged, no slowly draining battery life, no issues. Now it wont do anything. The lights on the back dont flash, it wont turn on, the screen wont flash, nothing. Charged it just for kicks, tried resetting it, tried every tip on here - nothing. What the heck??? You know what i figured out? Its 1 year plus 15 days, DAYS, after i bought it. Super disappointed. So is this a cash grab or what?

Moderator edit: updated subject for clarity

[Scmcisaac]

I called and told them I purchased it around this time last year and they
are sending me a new one 🙂

[Scmcisaac]

I called this morning and told them i purchased it approximately a year ago and they are sending me a new one 🙂 

[jesseliz]

My notifications didn’t work on my last replacement (that has since died). 

Its great that they replace them under warranty, but the issue is the quality of their product, not their customer service...a $200 watch should last more than two months, a year, etc. 

[Shellis70]

My fitbit Versa did this two days after I got it.  It died after getting wet.  Have any of you gotten the Versa wet?  They are definitely not water tight.

[SweetLaLa1024]

They won't be doing anything about this!  If you are within warranty you will get it replaced.  If you are out of warranty, as I am by 2.5 months as well as a lot of other people on here, they will give you a discount on another one of their faulty products!!!  This just happened to me yesterday and I see it has happened to A LOT of other people within the last week.  SOMETHING is going on and Fitbit should do the RIGHT thing and replace these products!

[SweetLaLa1024]

@Shellis70 was yours still under warranty?

[Shellis70]

No and I bought it second hand.

[SweetLaLa1024]

@Shellis70  so how was it false advertising?  Just curious, because I want a replacement on mine!  It seems everyone's Versa is crapping out on them at the same time!  not to mention they KNOW about this issue and are doing NOTHING!!!!

[Shellis70]

I went swimming with mine because it said it was water resistant and could be used to track swimming. It died after second time in pool. So false advertising.

[SweetLaLa1024]

@Shellis70 that's the only other thing I can think of!!!  I didn't go swimming but I was sweating profusely as I was in the yard refinishing patio furniture.  I actually was wondering if it was going to be ok and made sure to wipe it down clean with a sanitizing wipe when I took it off.

[Shellis70]

I bet that is what did it.  They are not water proof at all and my new Versa will never touch water.  I hate that too because I bought it to track my lap swimming and even though I love the Versa, I cannot use it for what I purchased it for.  I am currently looking for a waterproof swim tracker still that won't break the bank...

[AlejandraFitbit]

Hello guys, thanks for your participation in the Community.

I am sorry for the delay in respond and appreciate all the efforts in trying to fix this display issue.

@jesseliz, @aprildelgado1, @SanchoH, @Ricanlady, @Danimal2682, @Jaxx10, @Lietje1989, @Heather0009, @Shellis70, @SweetLaLa1024 and @deidresh, if your watches aren't turning on, I recommend restarting them by following the instructions provided in the help article: How do I restart my Fitbit device? and if the issue is directly with not charging, follow the ones in the article: Why isn't my Fitbit device's battery charging?.

@Derrymilk and @Scmcisaac, those are great news. I am glad to hear that you will be receiving a replacement. At the moment of receiving them, you can follow the instructions in the article: How do I set up my Fitbit device? to set them up.

I will see you around. 

[SweetLaLa1024]

@AlejandraFitbit  your 'tips' for restarting a device that DOES NOT WORK are ridiculous!  Don't you think  that myself, @jesseliz, @aprildelgado1, @SanchoH, @Ricanlady, @Danimal2682, @Jaxx10, @Lietje1989, @Heather0009, @Shellis70, and @deidreshwe have been through the gamut of how to restart, reset, factory reset and turning off and on?  The devices are dead and will not charge, nor will hold a charge if they DO charge!  Fitbit has even convinced some people to spend more money on this faulty device by purchasing a new charger....................which does not fix a FAULTY PRODUCT!!!  

Fitbit needs to do the right thing and replace these products!

[GavRev]

If you're on Twitter send them a contact message through that (@FitbitSupport) - they're pretty quick on there, all things considered.

[GavRev]

I'm guessing they've hit a QC issue with their manufacturing. There does seem to be a whole bunch of us within the bracket of a few months who seem to have units with issues.

[Danimal2682]

Careful what you say or you will get a nasty little email saying you can’t
post things like that and they will delete your post/comments so no one can
see how bad FITBIT is treating their customers. Lol that’s what they did to
me anyway

[GavRev]

I appreciate the sentiment but they've treated me fairly, and seem to be being as helpful as they can within the volume of issues they appear to be receiving around this matter. At the end of the day if they have a QC problem then it's better that they tend to that rather than causing further aggravation in the community. It wouldn't be in their interests to behave like that, and I'm sure that's something they appreciate.

[Hippiechic510]

This is my second replacement and now my replacement versa's screen doesn't work at all. It still tracks steeps but not screen interaction.  I'm  just really concerned that if i get another replacement, the same thing will happen

[LiliyaFitbit]

Welcome to the Fitbit Community @Hippiechic510. Thank you for your replies @SweetLaLa1024 @GavRev @Danimal2682. I am sorry for the delayed response.

@Danimal2682 thank you for your feedback. We are working to keep the Community a friendly, informative, and fun environment for everyone. I recommend checking Community Guidelines so that you know what to expect and what is expected of you when you're here.

@GavRev I appreciate your participation in the forums and sharing your experience. Our team is always working on improving our devices and user experiences, and your comments are always welcome.

@SweetLaLa1024 I am sorry to hear the steps you tried didn't resolve the issue with your device. Upon checking with our Support team, I was told that you have already contacted them. I am sure they tried to help you in the best possible manner, each case is reviewed individually and the troubleshooting and a solution that's being provided is based on the Fitbit Warranty.

@Hippiechic510 thank you for joining the thread and sharing the details of the display issue with your replacement device. I understand your concern and would like to confirm if you've tried already to restart the watch and change the clock face to a Fitbit clock face? 

If the issue still persists, I recommend doing a factory reset. Please note that you'll need to reinstall any apps on your device after the reset, and if you couldn’t sync your device, then any data on the Fitbit device will be lost. In order to do the factory reset, please do the following:

1. On the watch, hold all three buttons for about 10 to 12 seconds.
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. Once the Fitbit.com/setup screen appears, open the Bluetooth settings on your phone and unpair the watch from the list. Then, please set up the watch back to your account with the instructions on this link: How do I set up my Fitbit device? 

I'll be around.

[Shellis70]

You really think we didn't try that first?