Versa won't turn on or charge

[Fostermom963]

 My versa was working fantastically until 731pm last night. Then Boom. Dead. No malfunctioning, fully charged, no slowly draining battery life, no issues. Now it wont do anything. The lights on the back dont flash, it wont turn on, the screen wont flash, nothing. Charged it just for kicks, tried resetting it, tried every tip on here - nothing. What the heck??? You know what i figured out? Its 1 year plus 15 days, DAYS, after i bought it. Super disappointed. So is this a cash grab or what?

Moderator edit: updated subject for clarity

[jesseliz]

Just got my second replacement (for the same EXACT problem each time..) since April. Let’s see if this one lasts more than two months; it hasn’t happened yet! I have to add...I’ve never gotten any of my devices wet beyond sweat, zero hard impacts, etc...they just simply stop working with no warning. It is absolutely a flaw with the devices themselves...why isn’t it being fixed???

[Danimal2682]

That’s a really good question. Why don’t they fix it?? I’ve been asking
that question for a while now. But be careful what you say on here they
will delete your comments or posts because they want this to be a fun
community full of unicorns that fly on rainbow wings full of lies and pixie
dust.

[Danimal2682]

I’m pretty sure telling the consumer the truth about how everybody has been
treated during this whole process is about as informative as it gets. If it
hurts Fitbit’s feelings. So be it. It’s clear that I along with a lot of
other people are here in the same boat with the same issues. We spent our
hard earned money on defective products and Fitbit knew and has know about
it and have done nothing to fix the issue other than expect people to spend
more money and buy another one.

[Dash13]

I am extremely disappointed in Fitbit. I too have a versa that will not turn on. I’ve tried troubleshooting and holding down the buttons for longer than 10 seconds and nothing happens. This is the 2nd fitbit I’ve purchased that has promptly broken right after my 1 year warranty ended. Customer service is zero help and they just tell you to buy a new one. This is a defective product they are knowingly selling consumers. 

[Danimal2682]

You are correct. And if you complain they just want to give you a 20%
discount on buying another one. Be careful on this foum with what you say
or they will remove your post so no one else can read and see how bad they
are ripping people off

[Danimal2682]

Exactly. Don’t use any exclamation marks or capital letters either. That’s
my point if you know and have known about this issue then like you said
replace them with something that works. Now I’m out 2 watches as I bout one
for myself and one for my wife. The first time mine was replaced under
warranty but now that the warranty just ran out my wife’s stopped working
so I gave her mine and now it’s not working. But all they will do is a lot
of nothing except try to sell you another one

[jesseliz]

It happened AGAIN!! Working fine, then out of nowhere, dead. This is the THIRD Versa that has died since April 2019. Not one device has lasted more than 2 months. Absolutely ridiculous. 
On the plus side, customer service is always on point...and since I’m not out of warranty yet, they’re sending out my 3rd replacement...my 4th Versa in 6 months...

[LiliyaFitbit]

Hi @jesseliz, it's nice to see you again in our Community Forums. 

I am sorry to hear you experienced the same issue with your replacement watch. I totally understand how you are feeling and appreciate your feedback. Our team is always working on improving our devices and user experiences, and your comments are always welcome. Thank you for taking the time to get in touch with our Support Team. I'm glad to hear that you had a great experience with them and will receive a replacement. 

Feel free to explore the discussions forums to Share Your Story, Get Fitter, Find Fitbit Friends, Sharing Recipes and much more.

If you have any questions, feel free to let me know.

[Shellis70]

Why doesn't FitBit just fix the Versa? If it is rated for waterproof than show the documentation. If not, stop promoting it as waterproof.

[LiliyaFitbit]

It's nice to see you around, @Shellis70.  

I really appreciate your time and feedback since this helps us to keep improving. 

If you have any questions, feel free to let me know.