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Versa won't turn on or charge

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‎08-21-2019 04:17 - last edited on ‎08-22-2019 08:00 by Fitbit Moderator

‎08-21-2019 04:17 - last edited on ‎08-22-2019 08:00 by Fitbit Moderator

Versa went blank about an hour after swimming, could see condensation on the hr sensor, will not sinc, I've tried holding the reset buttons, charging and changing the clock face to try and wake it back up but nothing has worked! I'd there anything else I can try?

 

 

Moderator edit: updated subject for clarity

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‎08-22-2019 07:57

‎08-22-2019 07:57

@Terrirxx welcome to our Fitbit Community! Regarding the screen and charging issues that your Versa is experiencing, I appreciate the time spent trying the troubleshooting steps you mentioned before contacting our forums.

 

Since the issue persists, I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

 

Let me know if you have any questions! Smiley Happy

JuanJo | Community Moderator

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