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Versa won't turn on or charge

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‎08-27-2019 06:51 - last edited on ‎08-28-2019 05:47 by Fitbit Moderator

‎08-27-2019 06:51 - last edited on ‎08-28-2019 05:47 by Fitbit Moderator

I charged my Fitbit versa usual. I always let it go to 100%. Went to look at it. But the screen was black. 

Took it out of the dock. There was almost a backlight showing. Looked up problem shooting. Suggesting I reset it. Pressing the back and two buttons. Felt it vibrate. But still nothing. No light. No logo. And no lights on the sensors at the back. What should I do.

 

 

Moderator edit: updated subject for clarity

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‎08-28-2019 05:42

‎08-28-2019 05:42

@Pinkfaye welcome to our Fitbit Community! Regarding the charging and screen issues that your Versa is experiencing, I appreciate the time spent trying the recommended troubleshooting steps before contacting our forums.

 

I was able to get in touch with our Support team and was told that they will contact you via email soon in order to follow up.

 

Please keep an eye on your email account.

 

I'll be around if any question arises! 😀

JuanJo | Community Moderator

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