Versa won't turn on or charge

[fheraceves]

My versa was working perfectly, until last saturday, while i was walking it buzzed and the fitbit logo appeared on screen.

I´ve tried charging it but it  won't charge.  Not sure if its a battery issue or something else. 

I contacted support and luckily they will give me some heads up on what to do next am running my 2nd half marathon in 3 weeks and i feel completely lost without my tracker!

Moderator edit: updated subject for clarity

[JuanJoFitbit · Accepted solution]

@fheraceves it's great to see you in our Fitbit Community! Regarding the display and charging issues that your Versa is experiencing, I was able to get in touch with our Support team and was told that they will reply to your email soon in order to proceed and assist you accordingly.

Don't hesitate to get back if you need further assistance.

See you around! 

[fheraceves]

Dear Juanjo,

I am really pleased to share with you that the Fitbit team was amazing, they identified the error with my device and gladly sent a new one, as my old one didn´t had a fixing solution.
I am more than happy with the proactivity and Efficiency of the team!

Thanks so much!

[JuanJoFitbit]

@fheraceves I'm sorry for the late response. However, I'm so glad to hear that our Support team took care of your case and you will be back on track soon with a replacement unit. Thank you for sharing your feedback in the Community.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often!