Versa won't turn on or charge

[Nsimeon]

Hello everyone, 

I have been using a Fitbit Versa for the past year or so and it was working fine. 

a couple of days ago and after I have stopped using it for while, I tried to  use it again.  I charge it and turned it on. when I started to synchronize  I got a notification about a Fitbit update available. I tried to update and it failed several times be  my Fitbit goes off though the battery was not empty. Now it is no longer charging and I can't turn it on anymore. I tried pressing all combinations of buttons but nothing  happened. It look like completely dead,

 Appreciate your help 

Regards 

Simeon

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Nsimeon, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

I'd like to follow up and help you with your Fitbit Versa since it won't turn on or take a charge. By the way, thank you for troubleshooting this issue before contacting our forums.

Please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. After this, charge your watch for 2-3 hours and see if the issue gets fixed.

Keep me posted on the outcome.