Versa won't turn on or charge

[Bjdudley]

Versa was at 3 percent.  Placed on the charger for over 5 hours.  Will not charge or turn on. Please help 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hello there @Bjdudley, welcome to the Community Forums. I'll be glad to help you with your Versa which is not turning on or charging. Thanks for letting me know that you've placed it on the charger for a couple of hours already.

As per the description of your post it seems that the battery on your watch may not be charging properly and therefore does not turn on. I recommend that you follow these steps (or please confirm that you've followed them as described below):

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

Give this a go and let me know the outcome.