Versa won't turn on or charge

[MC_bovie]

I just looked down at my wrist to check the time, and my Fitbit Versa was completely dead. I charged it on Wednesday night, and noticed earlier today the battery was in the red so I knew I would have to charge it today. I actually thought it was strange that it needed a charge already because it doesn’t usually die out that quickly. I put it on the charging station and nothing. I cleaned the back of the watch and the prongs on the charging station thinking it was dirty, and that didn’t work. I switched plug outlets in the house and nothing. I left it on the charging station for 30 minutes like it said in the troubleshooting and still nothing.....completely dead. What else can I do?? HELP!!

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @MC_bovie, welcome to the Community Forums. Thanks for the details provided in your post about your Versa's battery behavior and for taking the time to troubleshoot it prior to posting here. 

I appreciate you've taken the time to follow the tips and recommendations I provided. Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.