Versa won’t turn on or charge

[melscaff]

I’m yet another Fitbit owner who is experiencing my device suddenly not turning on or charging.

Yes I’ve searched the web, yes I’ve gone on the forums, yes I’ve been on the website.

Instead of a forum, I feel it is Fitbit’s obligation to address this directly. Beats by Dre for example is exception at communication, platforms for troubleshooting and resolution centres even with copious consumers. You don’t buy a fridge  and then have to go online and get all the other fridge owners to try to help each other, you speak directly to the company. 

I’d like to be contacted directly with a solution and guidance.

I suggest that all Fitbit owners should have access to this.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @melscaff, it's great to see you in our Fitbit Community. I'm sorry to hear that your Fitbit Versa won't turn on or take a charge. I totally understand how you feel about this and we appreciate your feedback since this helps us to keep improving.

I was able to get in touch with our Support team and was told that they assisted you via chat. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀