Versa won't turn on or charge

[stuhitchen]

I've tried all of the tips and I've already had to replace my first one for the same reason.  Ive had it less than a year again.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @stuhitchen, thanks for stopping by in the Community Forums. I'm sorry to hear that your Versa is not turning on or charging. Thanks for letting me know that you've tried all the tips and recommendations provided in the forums to fix your watch, I'll be glad to assist you with this.

As per the description of your post it seems that the battery of your Fitbit may not be charging properly and therefore does not turn on. I recommend that you follow these steps (or please confirm that you've followed them as described below):

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

If the above steps don't work, please follow the next steps to perform a factory reset on your device:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

I'll be waiting for your reply if further assistance is needed.

[stuhitchen]

As I have stated I have tried everything. My Versa is dead to the world again so it does not respond to a factory reset in any way. I have tried two different chargers, cleaned with alcohol etc. I experienced the same thing less than a year ago with my first Versa. Your product clearly just sucks!

J. Stuart Hitchen
SH4 Development

[ashleykenny8]

This exact thing just happened with my Versa. In addition, previous to dying, the HR readings were extremely high. 

I had to have my first one replaced because it was faulty, now less than a year later the replacement has failed and it doesn't qualify for any replacement/discounts.

I loved the Versa when it was working, unfortunately though after reading several other similar stories to yours and mine, I'll be moving on from FitBit.

[MarreFitbit]

Hi there @stuhitchen, thanks for the update. I appreciate you've taken the time to follow the tips and recommendations I provided. Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual. We hope your issue is solved soon.

Hi there @ashleykenny8, welcome here. I'm sorry to hear that you're going through this situation with your Versa. I'd like to give thanks for the feedback you've provided towards our product. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on that feedback. 

If you've exhausted all troubleshooting steps to fix your watch and contacted our Support Team, but are not satisfied or agree with the resolution of your case, please get in touch with our them again or you can check our warranty policies here for a better understanding of the information that they provided to you.

I'll be around if there's anything else I may do for you.

[Alizajane]

I too have done all of these things to try to remedy the same issues. It is very frustrating that I cannot seem to contact anyone. My watch it’s only 7 months old! 

[MarreFitbit]

Hi there @Alizajane, welcome to the Community Forums. I understand where your concern is coming from. Thanks for trying the tips and recommendations I've provided above.

We've seen you were able to contact our Support Team just right after posting here. We're sorry for the hard time you had while reaching our Support Team, due to recent events affecting our operations, support options are limited and wait times are longer than usual.

We hope to get you back on track soon.

[bertmom]

Hi,  

My fitbit Versa will not charge.  I have tried different USB ports and outlets.  I have cleaned the ports of the watch and charger as directed.  Nothing is helping.  Is there problems with the charger?  If so, how can this be fixed.  My phone app says that the Versa is at 4%, but nothing appears on the watch screen.  How can I get this fixed.

[MarreFitbit]

Hi there @bertmom, welcome here. Thanks for the details provided in your post and for letting me know that you've tried the tips and recommendations I suggested above. 

I've created a case for you and someone will respond as soon as possible. Due to recent events affecting our operations, we may need more than 7 business days to respond.

In regards to the battery percentage in your Fitbit app, note that the app updates the battery level every time you sync. Since your watch hasn't synced due to the screen issues, your app will remain the battery percentage of the last synced. 

We hope to get you back on track soon.