Versa won’t turn on or charge

[SunsetRunner]

My Fitbit versa screen went black and won’t turn on or charge.  I have purchased a new charger, and it still isn’t working. 

Moderator Edit: Clarified subject

[nicjayne13]

Hi! I have a Versa Lite I purchased in June 2019 & tonight it has gone dead - no green/red lights on the back, screen is blank & I cannot reset the device. It's never done this before!

When I put it on my charger it will light up & sync with my Galaxy S10+ but as soon as I take it off the charger it appears dead again.

I know the battery isnt flat.

Help please!

[Carmucv]

Versa dead. Tried charging and it doesn't charge either. 

[Adkpaddler]

 Versa 2 suddenly black screen, won’t turn on,, tried all troubleshooting options. Nothing is working!!app says I have a full charge, app won’t connect phone to WiFi, no green lights. Nothing.. won’t do anything.. I see on Twitter and the forum 1000’s with the same issue. Also no vibration / notifications prior to the shut down.. My watch is only a couple months old!! I keep very good care of it, never been wet, it’s clean. I’m so sad... what do I do?!?!?!?! 

[Bri_Wri]

My versa ran out of battery and died. I've had it on charge for most of the day yet it will not turn on. I've had this problem previously where it takes a long time to restart. However, it seems to be getting worse each time it happens. 

I've tried all the suggestions I've found on the forums. 

[LizzyFitbit]

Hi @SunsetRunner, @nicjayne13, @Carmucv @Adkpaddler and @Bri_Wri. Welcome to the Community Forums.

@SunsetRunner, @nicjayne13, @Carmucv and @Bri_Wri, thanks for letting me know about your watches, as well for the time taken to troubleshoot them. I'm sorry that they're not working correctly and let me give you a hand with this. Even though you've tried some steps, please make sure to exhaust the steps from this help article. If your watches are still unresponsive, let me know so I can continue helping you.

@Adkpaddler, thanks for sharing detailed information about your Versa 2. I understand how you feel about this situation and while checking your details I was informed that you already have a case created with the Support team. Apparently they're providing you with assistance via email.

By the way, I’ve moved your posts to this new thread so we can keep our forums organized.

I'll be around, keep me posted.

[SunsetRunner]

I have done all of the tips in the help article, and still the Fitbit does not work.  Is there anything else that can be done?

[LizzyFitbit]

Hi @SunsetRunner. I'm glad to see you here again.

Thanks for confirming that you've exhausted our troubleshooting steps on your Versa. Since the issue persists, I've gone ahead and contacted our Support team so they can create a case on your behalf. They'll be providing you with assistance via email. Just note that due to recent events affecting our operations there might be a delay in their reply, but they'll get in touch with you soon.

Let me know the outcome.

[Bri_Wri]

Thanks for the reply. After leaving it a day or so, it turned back on. Obviously I don't want it to continue like this as having to leave it a few days at a time doesn't help me with my stats etc. I have quite a few troubles with the watch overall. For example I charged my watch fully on Thursday night as I knew I was going on a 14 mile walk on Friday. Unfortunately after around 8 miles my watch died and when I tried to turn it back on, it showed a red battery with 0% in the middle. I'm finding it disappointing on a whole and makes me want to look into different watches and apps available.

[Bana0202]

I’ve had a lot of trouble with my Versa in past couple of weeks, prior to that all was well. Battery finally started charging after leaving on charger all day, but still problems getting it to stay on long enough to read time. Continues switching back to Celsius from F.

[HotLemmon]

I'm new to this forum.  My Fitbit Versa has died at exactly 1 year old.  I am trying to get in touch with Support but only option is via Twitter Direct Message and they are not responding.  Is this only way I can get help???

[dgreenlief]

I am having the same issue.  Have followed all of the steps in the help article and nothing is working.  I agree with what one of the other posters said - I have had nothing but trouble with this watch and am seriously considering switching to a different brand.

[Bana0202]

I’ve not been successful reaching them and all ideas I see on trying to get my watch to stay on Fahrenheit and not Celsius I’ve already tried. I’ve had lots of problems , including watch not charging in last couple of week, or not. Oming on when charges. Seems it’s THEIR issue, not ours. There was some statement about taking a long time to get back due to something going on at main place, put out by Versa/Fitbit people.

Sent from my iPhone

[LizzyFitbit]

Hi everyone. It's good to see you around and welcome to our new members.

@Bri_Wri, thanks for keeping me updated. I'm glad that your Versa turned on and I understand your thoughts about continue having this experience. While the troubleshooting tips should help to get your watch working, please reply back as soon as you notice an unusual behavior so I can connect you to our Support team.

@Bana0202 and @dgreenlief, thanks for joining this thread and confirming to have tried the troubleshooting tips from the help articles. I see where you're coming from since your watches aren't working as they should. I went ahead and requested a case on your behalf so you can receive help via email. There might be a delay in their reply due to recent events affecting our operations, but they'll get in touch with you soon.

@HotLemmon, thanks for trying to get in touch with our team via Twitter. I'm sorry for this experience. Because your Versa isn't longer working, I've got in touch with our Support team and I was told that you already have a case created. It seems they've provided you with assistance.

Keep me posted.

[Bri_Wri]

@LizzyFitbit  Hi,thanks for the reply. Yes it did turn back on but then I have had continued issues. As I previously stated, my watch, although charged to 100%, turned off after 2 hours during a 15 mile walk. I believe it should be able to last longer than that especially when fully charged. It also did this on Monday, I was playing rounders and after an hour and half, it switched off. How long should a workout be able to be tracked?