Versa won't turn on or charge

[Fpost]

Noticed a firmware update available attempted update watch would not update app stated wifi issue opened app try to check wifi settings it will not open wifi settings next i shut down watch using the shutdown feature under settings in the watch it shutdown normally and now will not restart it was at a 50% battery I attempted a left button start nothing then a 2 button restart nothing and then then 3 button factory reset and still no life it has been on charge for 2 hours now still not powering on 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Fpost, welcome to the Community Forums. Thanks for the details provided in your post about your Versa's recent behavior. I appreciate you've already taken the time to troubleshoot your watch prior to posting here, I'll be glad to help you with this. 

While reading your post I was wondering if your Versa vibrates when you connect it to the charger? If it's not, please try the steps below:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

If the above steps don't work, please confirm that you've tried the factory reset as described below: 

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

Once your watch's screen is back to normal, please continue with the firmware update. In case you come across with difficulties to do so, see: Why can't I update my Fitbit device?

[Fpost]

I have used another charger that charges my wifes fit bit versa it has been on the charger for days even though it wasn't depleted prior to the shutdown and will not do anything black screen even after attempting the 3 button factory reset I'm pretty much done with it