Versa won't turn on or charge

[rafihaidari]

There was a problem with Versa running out of battery quickly so I factory reset it and put it on charge back but it did not run again.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @rafihaidari, welcome to the Community Forums. Thanks for the details provided in your post, I'll be glad to help you with your Versa that is not turning on or charging. 

As per the description of your post, it seems that your watch may have insufficient power source. Where do you charge your tracker? Have you checked if by any chance the USB port or outlet is faulty? If you haven't done so, try a different port. A UL-certified wall charger will also work. Don't use a USB hub. Please note that for best results, don’t leave your device plugged in on the charger longer than overnight.

Additionally, please check the steps below:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?

If your watch is back again, please monitor its battery life. If you notice that the battery keeps draining faster than expected, take a look at this help article: Can I extend my Fitbit device's battery life? 

Let me know if you need further assistance.