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Versa won't turn on or charge

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‎08-28-2020 12:36 - last edited on ‎09-04-2020 07:58 by Fitbit Moderator

‎08-28-2020 12:36 - last edited on ‎09-04-2020 07:58 by Fitbit Moderator

Charged my versa last night and it was working fine this morning. This afternoon the screen suddenly changed to show lines all down it like a phone might show if you had dropped it or something. The screen then turned black, still lighting up, but only showing a black screen. And then an hour later it has gone dark and will not turn on, charge or restart using the two buttons. I don't know how else to contact support so wondering if anyone can help me here. 

 

Moderator Edit: Clarified subject

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‎09-04-2020 08:00 - edited ‎10-10-2023 13:18

‎09-04-2020 08:00 - edited ‎10-10-2023 13:18

Hi there @LizannLizannLiz, welcome to the Community Forums. I'm sorry to hear about what happened to your Versa's screen. I appreciate the details shared in your post and your time and efforts in trying to fix your watch. 

I've seen you got in touch with our Support Team after posting here and they helped you to get back on track. 

Please don't hesitate to let us know if there's anything else we may do for you in the near future. Have a nice day! 

Maria | Community Moderator, Fitbit


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