Versa won't turn on or charge

[mooserk83]

Thursday night I charged my fitbit Versa. Friday morning I went to the fitbit app and did sync. My fitbit showed 100% full battery. A few hours later I had the fit bit logo on my Versa screen. I tried to push any buttons, tapping screen and swiping and nothing happened. Went to the app and and tried to sync. I had a red exclamation point next to sync and it would not sync. After trying to sync the fitbit logo went away and my fitbit show 0% dead battery. I put my Versa on the charger and it showed the fitbit logo again but did not charge. After I took my Versa off the charger it goes back and forth between fitbit logo and no fitbit logo. Watch is just over a year old. Tried to factory reset but that doesnt work either. Anyone else having this issue?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @mooserk83, welcome to the Community Forums. Thanks for the details provided in your post about your Versa's screen behavior and for taking the time to troubleshoot it prior to posting here. 

While reading your post I was wondering if your watch vibrates when you connected it to the charger? If it doesn't, please try the steps below: 

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

If the above steps don't work, at this point I recommend doing a factory reset (before doing so, make sure to remove your watch from your Fitbit account): 

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

I'm looking forward to your response, keep me posted. 

[Hellofit44]

 I am having the same problem. Fitbit Versa will not turn on. It has been charged in different outlets, pressed the buttons to try to reset, cleaned the connectors, followed all the help guides but it will not start up ! It's only 14 month and shouldn't the versa last longer. If not - it's an expensive watch for a year of use. 

[MarreFitbit]

Hi there @Hellofit44, welcome on board. I'm sorry to hear that your Fitbit Versa isn't turning on either. I appreciate you've followed the suggestions I posted above.

At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

We hope your issue is solved soon.

[JillMary1207]

I just had this problem today.  My Versa was perfectly fine this morning, and then nothing, black.  I popped it onto the charger and walked away thinking I just hadn't noticed it was low.  Went to put it on, and nothing.  So I checked several different outlets and several different cubes.  Nothing.  I cleaned the contacts on the back of the watch and made sure the prongs on the charger were ok.  Finally did the factory reset and the logo came up, the screen came on and it is now charging.  So weird.  

[Lgorman20]

Hello, I'm having the same problems. Two days ago my versa randomly shut off and refused to charge. I tried all the options listed for trouble shooting. Then yesterday, I managed to turn it on some how but it wouldn't charge right away. I reset the device but it kept resetting itself randomly after that. Now its very glitchy and slow to react. I've barely had this watch for a year, will fitbit replace my device? 

[DudeManBud]

Yes they will. I had bought mine in September 2019 and a few months later had to have it replaced due to it malfunctioning. Here, within the past couple of days, my replacement Versa 2 started acting up again like the first time. I contacted FitBit through support chat and went through all the checklist for them to realize my Versa 2 is pretty much a small paper weight (again). They are sending me another replacement Versa 2 in the mail.

I told the support person that if this replacement malfunctions like the last two, I'm writing off FitBit and going to Samsung.

[MarreFitbit]

Hi there @JillMary1207, welcome on board. Thanks for the details provided in your post about your watch's recent behavior. I appreciate your efforts and time while troubleshooting your watch, I'm glad to hear you're back on track now. 

Hello @Lgorman20, thanks for stopping by. I appreciate all the steps you've done so far in order to fix your watch. I've seen that you contacted our Support Team after posting here and they already helped you to solve the inconvenience. 

Hi @DudeManBud, it's nice to see you around the Community Forums. We're sorry to hear about the inconveniences you've been having with your Versa 2. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Then, if the Fitbit device is deemed defective we review eligibility using the one year warranty option. For our full warranty terms and conditions, see our Return Policy and Warranty.

[MammawBee]

Hi, I have a Versa Lite that won't turn on.  It is less than 8 months old and has not synced since Aug. 18th. It was up and running when I noticed it needed charged, so I put it on the charger. I took it off the charger in the morning and ... nothing.  It would not turn on.  I read the user manual, I cannot find a way to restart it (as in a factory restart or reboot) that does not require it to be on in the first place.  Help.  I like my watch and I miss it.

Thank you.

[JillV19]

My versa has been a black screen since last Thursday it was working fine all day Thursday and then that night it glitched and went completely black. I’ve tried to restart it, put it on a charger, bought a different charger, pretty much everything. I’ve had this Fitbit for less than a year and have not taken it into any water recently. If there is anything I could do that would be great! Thank you:) 

[MarreFitbit]

Hi there @JillV19, welcome on board. Thanks for the details shared in your post and for taking the time to troubleshoot your watch prior to posting here. Since this sounds a bit more serious, I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums.Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual. If you have any questions, don't hesitate to let me know.

Hello @MammawBee. I'm sorry to hear about the inconveniences you've been having with your Versa Lite. I appreciate your time and efforts in troubleshooting your watch. 

I've seen you contacted our Support Team in regards to the issue and they already helped you to get back on track.

Please don't hesitate to let us know if there's anything else we may do for you in the near future.