Versa won't turn on or charge

[SM94]

Hello there !
I’m using Fitbit Versa since November 2018. In October 2019 belt strap was broken so I applied glue to stick together but by mistake glue got inside of both the right side buttons and they are stuck now. But fortunately Fitbit is working.

Last night I charged My watch 100% but today morning It was showing low battery. I procrastinated to charge and now it is off. I have charged for 1 hour but it’s not showing battery status on screen.

& I can’t Switch on the Fitbit because right side buttons are not working
Kindly help
Thank you in advance 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @SM94, welcome to the Community Forums. I'm sorry to hear about what happened to your Versa's wristband and buttons. Thanks for the details provided in your post and for taking the time to troubleshoot your watch's screen. Nice way to go!

I've seen that you contacted our Support Team after posting here to report about this issue. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.

Let me know if there's anything else I may do for you in the meantime.

[SM94]

Thank you for responding to my query. I really appreciate it.
& Yes, Support Team also sent mail to me yesterday regarding this.

Today I gave another try to charge the device and fortunately now it’s working.
Sorry for the trouble.

And Thanks once again 🙂

Regards.

[MarreFitbit]

Hi @SM94, you're very welcome. 😉 I'm glad to hear that your Versa is now working fine. It was a pleasure to help you.

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!