Versa won't turn on or charge

[Queenbri112]

The other day I noticed my versa wasn't turning on, I thought it may have been dead so I put it on the charge. After charging it for hours it was still wasn't turning on. The green light at the base wasn't flashing and its not syncing to the app. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Queenbri112, welcome to the Community Forums. I'm sorry to hear that your Versa isn't turning on nor charging, I understand where your concern is coming from. Thanks for the details provided in your post, I'll be glad to help you.

When you connected your watch to the charger, did you feel a vibration? If your Versa did not vibrate, please try the steps below:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

If the above steps don't work, at this point I recommend doing a factory reset (before doing so, make sure to remove your watch from your Fitbit account): 

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. You can follow the steps to set up the device after that: How do I set up my Fitbit device?

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account, your applications, alarms, etc. 

I'm looking forward to your response, keep me posted. 

[Icha19]

@MarreFitbit 

Hi there,

My versa is not charging nor working. did try all the tips from the forum but it's still unresponsive.

Cleaning the ports,restarting, factory reset etc...

Do you have a service center here in Singapore?

Waiting for your reply.

[MarreFitbit]

Hi there @Icha19, welcome on board. I'm sorry to hear that your Versa is not charging anymore. I appreciate you had followed the tips and recommendations provided above. Since this sounds a bit more serious, I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual.

Regarding your inquiry, please note that we don't have repair centers in any country where Fitbit trackers are sold.