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Versa won't turn on or charge

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‎01-22-2021 14:32 - last edited on ‎01-22-2021 14:54 by Fitbit Moderator

‎01-22-2021 14:32 - last edited on ‎01-22-2021 14:54 by Fitbit Moderator

I've tried different charging boxes and outlets. I've clean the contacts on watch and charger. I've had it on charge for at least 30mins in every charging port I've tried. Nothing has worked. It's completely dead. Won't turn on and won't charge. Any other ideas?

 

 

Moderator Edit: Clarified subject

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‎01-22-2021 14:58 - edited ‎01-10-2024 11:59

‎01-22-2021 14:58 - edited ‎01-10-2024 11:59

Hi there @Stina2417, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. 

At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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