Versa won't turn on or charge

[wrestlerchick67]

Versa worked fine last night. Had no indication of a low battery. Went to use this morning and it wouldn't turn on. Gives me the red 0 battery indicator when first plugged in but did nothing else. Left on charge for two hours and still nothing. Took of the charger and out back on and only get the initial flash of dead battery. Have tried the three button reset, holding for several minutes at a time, and have no signs of it having any effects of any sort. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @wrestlerchick67. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. 

I've seen you got in touch with our Support Team after posting here and they've tried helping you with this issue. If you have any further questions or concerns about the outcome of your case, feel free to contact them back so they can continue assisting you.

Have a nice day. 

[smarquez814]

This same thing happened to me overnight last night. We’re you able to get yours working? If so any tips for me? 

[MarreFitbit · Accepted solution]

Hi there, @smarquez814. Welcome on board. 

As a first step, I'd recommend restarting your Versa. For instructions, see How do I restart my Fitbit device? 

If the restart doesn't work or vibrates when performing the restart, please follow the troubleshooting steps provided here Why isn't my Fitbit device's battery charging? 

Hope that helps.