Versa won't turn on or charge

[Shirlzz]

My versa two days ago said 0% battery. Charged it yday and it seemed fine. To my surprise today I've a black screen and no indication of charging even though it's been on for over three hours. I've tried two cables, cleaned pins etc. 

How do I get it working?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Shirlzz. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. 

I've seen you contacted our Support Team after posting here and they've already helped you with this matter. If you have any further questions, please feel free to update your support case so they can continue assisting you. 

Have a nice day. 

[Shirlzz]

Thank you @MarreFitbit 

Nicolas in support ran through the usage of different chargers. The different steps to try to reset, which were also provided in different posts here. The little screen maybe couldn't keep up with all my recent walking 🤣

I'm fortunate to be getting a replacement. In terms of process, the support has been great. Shame it'll be a few days before getting a replacement. 

Thank you for checking in on me 👍🏻

[MarreFitbit]

@Shirlzz I understand you. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Good news is your replacement is on its way. 😊

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.