Versa won't turn on or charge

[DonKirk14]

Hi my versa has died and won’t charge or wake up. Tried advice from troubleshooting guides but still nothing. It was working fine without issue then nothing 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @DonKirk14. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. 

I'd suggest trying the following steps:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

If the above steps don't work, I'd suggest performing a restart by following the steps below (please remove your Versa 2 from your phone's Bluetooth before performing this step): 

1. 1. On the device, hold all three buttons for about 10 to 12 seconds. 
   2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
   3. When the device vibrates, release all buttons. 
   4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

Hope that helps. 

[DonKirk14]

Hi tried all of the above and after having on charge for 2hrs still no battery life.

[MarreFitbit]

@DonKirk14 I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.