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Versa won't turn on or charge

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‎10-09-2021 03:47 - last edited on ‎10-09-2021 04:47 by Fitbit Moderator

‎10-09-2021 03:47 - last edited on ‎10-09-2021 04:47 by Fitbit Moderator

My versa turned off and it's not turning on again. Doesn't show charging status when put to charge, but watch gets slightly warm after a couple of hours. Tried resetting using the buttons and no use. 

Someone help please?

 

 

Moderator Edit: Clarified subject

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‎10-09-2021 04:50 - edited ‎08-19-2023 06:34

‎10-09-2021 04:50 - edited ‎08-19-2023 06:34

Hi there, @Kushal0116. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa. I understand where your concern is coming from. 

I've seen you reached out to our Support Team after posting here to report this inconvenience. Please stay tuned to your inbox, someone will contact you soon! 

Nevertheless, while they contact you back, please do not try charging or restarting your watch anymore until you receive assistance from our team.

Maria | Community Moderator, Fitbit


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