Versa won't turn on or charge

[Rockyboo22]

Can someone help please. My versa just has a black screen and won’t charge, I’ve tried the reset options (holding the buttons etc) but nothing. It no longer appears in my fit bit app as I deleted it off advice from another forum but I can’t get it to show on Bluetooth so can’t do the factory reset. Please help! Thanks 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Rockyboo22. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. 

In addition to the steps you've done, please try the following:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

Hope that helps. 

[Rockyboo22]

Hi,

Tried all that, still nothing!!!!!

Thanks
Claire

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[MarreFitbit]

@Rockyboo22 I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.