Versa won't turn on or take a charge charge

[alibeeson]

Hi guys 

I need help with my Versa. During the night it’s died and unresponsive when charging too.

I have tried resetting by holding the buttons down but it has done nothing.

Please can someone help me? 

Thanks, Alison

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @alibeeson, it's great to see you in our Fitbit Community! Regarding the screen and charging issues that your Fitbit Versa has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via email. I'm glad to hear that a solution was provided.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀

[PPal]

My Versa has died and will not charge.  Please tell me what to do.  

[JuanJoFitbit]

Hi @PPal, thank you for joining us in this thread and our Fitbit Community. Since your Fitbit Versa is experiencing charging issues as well, I'd like to know if it vibrates when you put it on the charger.

In the meantime, try the troubleshooting steps that are listed in this help article. After this, charge your watch for 2-3 hours and see if the issue gets fixed.

Keep me posted on the outcome.