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Versa won't turn on or take a charge

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‎07-31-2019 11:46 - last edited on ‎08-03-2019 04:55 by Fitbit Moderator

‎07-31-2019 11:46 - last edited on ‎08-03-2019 04:55 by Fitbit Moderator

Started Monday, the stats were glitchy then the screen turned black, wont charge or come on anymore. The screen is bluish black,  i have a photo.

 

 

Moderator edit: updated subject for clarity

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‎08-03-2019 04:54

‎08-03-2019 04:54

@UhAntwany I'm sorry for the late response. However, let me welcome you to our Fitbit Community.

 

Since your Fitbit Versa won't charge or turn on, I'd like you to try the troubleshooting steps that are listed in this help article. After this, charge your watch for 2-3 hours and see if it turns on, vibrates and takes a charge.

 

Finally, change the clock face to one developed by Fitbit and see if the display turns on and shows your stats properly.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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