Versa won't turn on or take a charge

[Felixias]

My battery has been dying faster and faster. Last night my watch died. It was on the charger all night long and hasn’t turned back on yet. I have checked the connections multiple times.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Felixias welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't turn on or take a charge.

I'd like you to try the troubleshooting steps that are listed in this help article. After this, charge your watch for 2-3 hours and see if it comes back to life.

Keep me posted on the outcome! 

[Felixias]

Hi there,

I followed all of the steps in the help article you recommended. My versa
still won’t turn on. I really don’t know what might have happened to it.

Any other advice?

Thanks for the help,
Felicia

[JuanJoFitbit]

@Felixias I'm sorry for the late response. However, I appreciate the time spent trying the troubleshooting steps advised above.

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Let me know if you have any questions!