Versa won't turn on or take a charge

[abonke8]

My Versa doesn’t charge and doesn’t come on at all and when I charge the watch and the charger both get very hot. I have an iPhone XS. The last two days the battery of the watc drained very quickly. I don’t know what to do.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@abonke8 welcome to our Fitbit Community! Since you mentioned that your Fitbit Versa and charger got hot when you charged it, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Let me know if you have any questions! 😀

[onherfeet]

Mine is also doing this-will suddenly get very hot and the battery will drain-need to leave on the charger for at least 12 hours before its 100%  Whats up with this

[JuanJoFitbit]

@onherfeet thank you for joining us in this thread! Regarding the temperature and battery issues that your Versa is experiencing, I was able to get in touch with our Support team and was told that they assisted you via chat. I'm so glad to hear that a solution was provided.

Don't hesitate to get back if any questions arise! 😀

[Jess_Gearhart]

My Versa started doing this same thing over the past few days. Yesterday it was on 85% and then a couple hours later it was on 5%. I put it on the charger and when checked it the charger and device were very hot. I took it off the charger and now it will not power on at all and shows nothing if I put in on the charger. I

[JuanJoFitbit]

Hi @Jess_Gearhart, thank you for joining us in this thread and our Fitbit Community. Regarding the battery issues that your Versa has experienced, I was able to get in touch with our Support team and was told that they assisted you via chat. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀

[Biverson]

I have had problems charging since I bought the Versa back in 11/18. After 1 year, it just won't charge. Is the problem with the charger of the watch itself? Whenever I was able to finally get it charging the watch always worked fine. . 

[JuanJoFitbit]

Hi @Biverson, thank you for joining us in this thread and our Fitbit Community. I'm sorry to hear that your Fitbit Versa won't take a charge. By the way, thank you for trying to get this issue resolved before contacting our Community.

I was able to get in touch with our Support team and was told that they assisted you via phone. Please don't hesitate to get back if more assistance is needed.

I'll be around if any question arises.

[Flytrainer]

I'm having a similar issue where the watch wont charge or turn on. What was the resolution?+

[Chrisskillop]

I have only just bought an IPhone XS. Fitbit versa worked fine until now. Screen won’t come at all but gets very hot when I tried holding the buttons in (saw this resets it on another post) but still nothing. Only thing the screen ya done is light up slightly but it’s just grey and eventually goes back to just nothing. App says there is an update due but tried and just got the grey screen again and the watch got incredibly warm and was actually uncomfortable to hold.