Versa won't turn on or take a charge

[didi_elle]

I use my Versa everyday. Had 65% battery life at the last sync but then got an email saying I had low battery -- an email I didn't see until the next day. Woke up to my Versa not turning on - totally black screen. Put it on the charger and, after a few seconds, the 0% battery alert flashed. I assumed it must have died and left it on the charger all day. Came home to the Versa still not turning on. Reconnected to the charger and got the 0% battery blink again. Checked a few minutes later. Still dead. 

I tried the restart trick that some folks have posted about on here. Held for 10 seconds. Held for 3 minutes. Held for 5 minutes. Nothing. 

I purchased my Versa sometime in late January 2019. I really love the Versa and would like to keep using it. How do I fix or replace my Versa so I can continue to use it?

Moderator edit: updated subject for clarity

[SunsetRunner]

Hi @didi_elle , seems like a real problem with your battery and since it's less than 1 year old, it should still be under warranty. So, contact Customer Support asap. Regards kuzibri

[JuanJoFitbit]

@didi_elle welcome to our Fitbit Community! Regarding the charging issues that your Fitbit Versa is experiencing, I appreciate the time spent trying the troubleshooting steps that you mentioned before contacting our forums.

I was able to get in touch with our Suppor team and was told that they assisted you via chat and provided some instructions. In case the issue persists, don't hesitate to reply to their email and they'll be happy to follow up and assist you accordingly.

Thank you for your help @SunsetRunner.

I'll be around if any question arises.