help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa won't turn on or take a charge

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-09-2019 00:36 - last edited on ‎10-10-2019 05:32 by Fitbit Moderator

‎10-09-2019 00:36 - last edited on ‎10-10-2019 05:32 by Fitbit Moderator

Hi my versa will not restart or charge I have done all the advics on the forums, holding buttons etc etc. and nothing will help restart it. it says it is fully charged yet remove it from the charger and it will not respond in any manner.

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎10-10-2019 05:31

‎10-10-2019 05:31

@KayVenus welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't turn on or take a charge. By the way, I appreciate the time spent trying the recommended troubleshooting steps before contacting our forums.

 

Please try changing the clock face to one developed by Fitbit, not a third party clock face and see if it turns on.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes