10-13-2019
22:25
- last edited on
10-14-2019
05:05
by
JuanJoFitbit
10-13-2019
22:25
- last edited on
10-14-2019
05:05
by
JuanJoFitbit
I charged my battery yesterday till 100%, put it on this morning and the watch is dead, the watch is a year and 3 months old, does the time period require a battery change or is there and issue with the battery.
Moderator edit: updated subject for clarity
10-13-2019 22:34
10-13-2019 22:34
Hi @Shano.Pentasaib the warranty is one year in the US, but in several European countries it's two years. Might that help you out? There is no battery replacement for these devices.
10-14-2019 04:57
10-14-2019 04:57
@Shano.Pentasaib welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't turn on even though you charged it completely.
The information that shared @Odyssey13 is totally right.
I would like to follow up on the issue and would like you to try the troubleshooting steps that are listed in this help article in order to revive your Fitbit Versa. After this, charge your watch for 2-3 hours and see if it comes back to life.
Keep me posted on the outcome! 😀
10-16-2019 00:15
10-16-2019 00:15
Hi Juan
Tried all but still does not work, whats the warranty period for African countries?
10-17-2019 09:51 - edited 10-17-2019 09:55
10-17-2019 09:51 - edited 10-17-2019 09:55
@Shano.Pentasaib thank you for getting back and trying the recommended troubleshooting steps.
I was able to get in touch with our Support team and was told that they sent you an email with some instructions. Please try the steps that they provided and in case the issue persists, reply to their email in order to follow up. They can also advise the information about the warranty for African countries or you can visit this web-page.
I'll be around if any question arises.
10-30-2019 23:13
10-30-2019 23:13