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Versa won't turn on or take a charge

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‎10-13-2019 22:25 - last edited on ‎10-14-2019 05:05 by Fitbit Moderator

‎10-13-2019 22:25 - last edited on ‎10-14-2019 05:05 by Fitbit Moderator

I charged my battery yesterday till 100%, put it on this morning and the watch is dead, the watch is a year and 3 months old, does the time period require a battery change or is there  and issue with the battery.

 

 

Moderator edit: updated subject for clarity

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5 REPLIES 5

‎10-13-2019 22:34

‎10-13-2019 22:34

Hi @Shano.Pentasaib  the warranty is one year in the US, but in several European countries it's two years. Might that help you out? There is no battery replacement for these devices.

Stepping in the U.S.A. since September 2013. Android 14

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‎10-14-2019 04:57

In response to Odyssey13

‎10-14-2019 04:57

@Shano.Pentasaib welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't turn on even though you charged it completely.

 

The information that shared @Odyssey13 is totally right.

 

I would like to follow up on the issue and would like you to try the troubleshooting steps that are listed in this help article in order to revive your Fitbit Versa. After this, charge your watch for 2-3 hours and see if it comes back to life.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎10-16-2019 00:15

In response to JuanJoFitbit

‎10-16-2019 00:15

Hi Juan

 Tried all but still does not work, whats the warranty period for African countries?

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‎10-17-2019 09:51 - edited ‎10-17-2019 09:55

In response to Shano.Pentasaib

‎10-17-2019 09:51 - edited ‎10-17-2019 09:55

@Shano.Pentasaib thank you for getting back and trying the recommended troubleshooting steps.

 

I was able to get in touch with our Support team and was told that they sent you an email with some instructions. Please try the steps that they provided and in case the issue persists, reply to their email in order to follow up. They can also advise the information about the warranty for African countries or you can visit this web-page.

 

I'll be around if any question arises.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎10-30-2019 23:13

In response to JuanJoFitbit

‎10-30-2019 23:13

@JaunJoFitbit, followed the steps and it is a battery issue, spoke to
fitbit personnel yesterday and was told that my warranty expired in
September2019, so there isn't anything i can do for the versa,
unfortunately i will be leaving fitbit as i can be spending every 14 months
on a new fitbit product.
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