Versa won't turn on or take a charge

[Ashish1U]

I've had my Fitbit versa for a little over a year now. One fine day it gets stuck on the Fitbit logo and then goes dead. The watch is not starting and is dead now. Customer support couldn't help as none of the troubleshooting steps worked. Now I'm being asked my customer support to buy a new watch and that they will provide a coupon for 25% off. Really!! Why would I buy a new product when I'm having such a bad experience with the current one. What guarantee does Fitbit give that this will not happen again and my 200$ will not go down the drain.

Is anyone else going through the same experience. How to take this forward because this is not justified response from Fitbit.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Ashish1U, it's great to see you in our Fitbit Community. I'm sorry to hear that your Versa didn't turn on after trying the recommended troubleshooting steps. I'm also sorry to hear that it's no longer under warranty.

The warranty period is good for 365 days, starting from the date of first setup. I totally understand how you feel about this and we appreciate your feedback and comments.

I'll be around if any question arises.