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Versa won't turn on or take a charge

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‎12-24-2019 15:49 - last edited on ‎12-25-2019 06:23 by Fitbit Moderator

‎12-24-2019 15:49 - last edited on ‎12-25-2019 06:23 by Fitbit Moderator

Dear Forum,

 

My Versa watch died a quick death. No warning - tried all the support advice relating to the charger and cleaning the back of the watch. It’s just surpassed its 12 month warranty. Concerned that it’s EOL has been a lot quicker than anticipated - plus this is the second Fitbit watch that has died prematurely. Do Fitbit offer replacement watches?

 

 

Moderator edit: updated subject for clarity

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‎12-25-2019 06:22

‎12-25-2019 06:22

@Plavo73, welcome to our Fitbit Community! Regarding the screen issue that your Versa is experiencing, I was able to get in touch with our Support team and was told that they will reply to your email soon in order to follow up and assist you accordingly.

 

Don't hesitate to get back if any question arises.

JuanJo | Community Moderator

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