01-24-2020
08:10
- last edited on
01-25-2020
04:18
by
JuanJoFitbit
01-24-2020
08:10
- last edited on
01-25-2020
04:18
by
JuanJoFitbit
I wore my Versa in the shower for the first time last night after finding out it is waterproof and it started acting up within 30 minutes after. At first the time wouldn't sync correctly. So I tried the reset option. Then it started going on and off with the fitbit logo and finally showed the battery at 0%. I put it on the charger and when I removed it, it was super hot and will not turn on at all. I also noticed that there is condensation in the sensor.
I've had a few issues with it before, but usually the reset works. This time though I think it's dead. Very disappointed this product did not behave as it was supposed to with water.
Is there a fix for this issue?
Moderator edit: updated subject for clarity
01-25-2020 04:17
01-25-2020 04:17
@Shunta12, welcome to our Fitbit Community. I'm sorry to hear that your Fitbit Versa won't turn on or take a charge when you put it on the charger. I appreciate the time spent trying to get this issue resolved before contacting our forums.
Since you mentioned that your watch got hot, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.
I'll be around if any question arises.