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Versa won't turn on or take a charge

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‎03-01-2020 19:03 - last edited on ‎03-02-2020 03:30 by Fitbit Moderator

‎03-01-2020 19:03 - last edited on ‎03-02-2020 03:30 by Fitbit Moderator

My Fitbit Versa just stopped working. the battery wasn't flat  i hadn't received and emails telling me to charge but the screen wont light up. I've tried charging it and holding all buttons down for short and long periods still nothing. Any suggestions please?

 

 

Moderator edit: updated subject for clarity

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‎03-02-2020 03:29

‎03-02-2020 03:29

@Theycallmesarah, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't turn on and it won't take a charge. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I'd like to know if your Fitbit Versa vibrates when you put it on the charger.

 

In the meantime, try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. Finally, charge your watch for 2-3 hours and see if it comes back to life.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

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