Versa won't turn on or take a charge

[JenD299]

My Fitbit watch died on Saturday. Since I did not have my charger handy, I had to wait until Sunday afternoon to charge. When I put it to charge, I did not see anything light up. After leaving it to charge for 30 mins, I tried to turn it on but it wouldn't. I put it back on the charger last night until the morning, but still no response. I've tried pressing all 3 buttons for 15 seconds and up to 3 minutes. The watch vibrates every once in awhile and the green/red light in the back lights up on rare occasions.  I do know the watch has charge because I checked the app on my phone. I do notice the battery now drains faster than the usual. Before the watch went dead, I did notice the screen would change on its own. 

I hope there's a solution to this issue. My watch is at least 1 year and 2 months old and buying another Fitbit watch is not a solution for me. If there's no solution this problem, I may end up buying another watch, but from another brand.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @JenD299, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

I would like to follow up and help you with your Fitbit Versa since it became unresponsive and it won't charge. By the way, thank you for troubleshooting this issue before contacting our forums.

Please follow the troubleshooting steps that are listed in this help article. This article contains the restart process but you can skip it and proceed with the rest. After this, charge your watch for 2-3 hours and see if the issue gets fixed.

Keep me posted on the outcome.