Versa won't turn on or take a charge

[captain.russ]

Well my second of 2 versa died today.  It was ok and fully charged this afternoon.  Just like the last one, no screen, no restart, no 3 button restart.  My last few fitbits died in a similar way.  I am very disapointed!!!  Can anyone help?  These 2 Versas cost me $500.

Thanks

Moderator edit: removed personal info

[JuanJoFitbit]

Hi @captain.russ, due to the recent events, I apologize for the delayed response. However, it's great to see you in our Fitbit forums.

I'm sorry to hear that your Fitbit Versa stopped turning on. I totally understand how you feel about this. By the way, thank you for troubleshooting this issue before contacting our forums.

I'd like to know if your Fitbit Versa vibrates when you put it on the charger. In the meantime, try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. After this, charge your Versa for 2-3 hour and see if the issue gets fixed.

Keep me posted on the outcome.

[captain.russ]

Thanks so much for the response.  No it does not vibrate when put into the charger.  However it may still be updating my phone app.  I will test it today.